Frequently Asked Questions

According to vehicle records available to the Parties, you bought or leased a Class Vehicle in the United States. The Court has ordered the Notice be sent to you because you have a right to know about the proposed Settlement of this Class Action lawsuit and about your options before the Court decides whether to approve the Settlement. The Notice explains the lawsuit, the Settlement, your legal rights, what benefits are available, who is eligible for them, and how to get them. You should read the entire Notice.

The people who filed this lawsuit are called Plaintiffs, and the company they sued, FCA US LLC (“FCA US”) is called the Defendant (together, the “Parties”). The Plaintiffs allege that the Class Vehicles were equipped with rear power sliding doors with defective lock actuators and/or door latches that cause the vehicles’ lock actuators and/or door latches to mechanically fail and lose locking and unlocking capability when operated manually or by button command. FCA US has not been found liable for any of the claims alleged in this Action, and FCA US denies that the alleged Sliding Door Latch Defect exists. The Court has not decided who is right.

In a Class Action lawsuit, one or more persons, called “Class Representatives” (in this case Kelly Mayor), sue on behalf of people who may have similar claims. These individuals, and those who are similarly situated, are collectively known as the “Class” or “Class Members.”  One court resolves the issues for all Class Members, except those who exclude themselves from the Class. The Court in charge of this case is the United States District Court for the Eastern District of Michigan, and the case is known as Lisa White et al. v. FCA US LLC, No. 4:21-cv-11696-SDK-DRG (E.D. Mich.). District Judge Shalina Kumar is presiding over this Class Action.

The Class Representative and FCA US agreed to a Settlement to avoid the cost and risk of further litigation, including a potential trial. The Settlement does not mean that FCA US broke any laws and/or did anything wrong, and the Court has not decided which side is right.

The Class Representative and FCA US entered into an agreement (“Settlement Agreement”) that was preliminarily approved by the Court that authorized the issuance of the Notice. The Class Representative and the lawyers representing her (called “Co-Lead Class Counsel”) believe that the Settlement is in the best interest of the Class Members.

The Notice summarizes the essential terms of the Settlement. The Settlement Agreement sets forth the rights and obligations of all the Parties in greater detail. The Settlement Agreement and other documents are all available for review at the Documents section of this website. If there is any conflict between the Notice and the Settlement Agreement, the Settlement Agreement governs.

Judge Kumar preliminarily certified a Class comprised of:

All individuals who purchased or leased in the United States a Dodge Grand Caravan built between January 1, 2017 and December 31, 2017. 

The Class excludes FCA US; any affiliate, parent, or subsidiary of FCA US; any entity in which FCA US has a controlling interest; any officer, director, or employee of FCA US; any successor or assign of FCA US; any judge to whom this Action is assigned, his or her spouse, and all persons within the third degree of relationship to either of them, as well as the spouses of such persons; individuals and/or entities who validly and timely opt‑out of the Settlement; and current or former owners of a Class Vehicle that previously released their claims against FCA US with respect to the same issues raised in this Class Action.

However, the Class excludes all claims for death, personal injury, property damage, and subrogation.

The “Class Vehicles,” for the purposes of the description in FAQ 5 above, are Dodge Grand Caravan vehicles built between January 1, 2017 and December 31, 2017.

Yes. You are still a Class Member even if you did not experience a symptom of the Sliding Door Latch Defect. If you still own or lease a Class Vehicle, you will be eligible to take advantage of a Warranty Extension covering the cost of all parts and labor needed to repair a condition caused by a failing sliding door lock actuator for the earlier of ten (10) years from the in-service date of the Class Vehicle or 100,000 miles driven, as well as certain other benefits of the Settlement.

If you are still not sure whether you are included, you can ask for free help. You can visit the Contact Us section of this Settlement Website. You can also call (833) 739-0733 and ask whether your vehicle is included in the Settlement. Whether you visit the Settlement Website or call the toll‑free number, you will need to have your Vehicle Identification Number (“VIN”) ready. The VIN is located on a small placard on the top of the dashboard and is visible through the driver’s side corner of the windshield. It also appears on your vehicle registration card and probably appears on your vehicle insurance card. Your VIN should have 17 characters, a combination of both letters and numbers.

The Settlement provides the following benefits:

A. Warranty Extension

FCA US will provide a Warranty Extension for the Class Vehicles that covers the cost of all parts and labor needed to repair a condition caused by a failing sliding door lock actuator for the earlier of ten years from the in-service date of the Class Vehicle or 100,000 miles driven.

You do NOT need to do anything to receive the benefits of the Warranty Extension.

B. Repair-Related Reimbursements

Any Class Member who paid for a repair of a condition caused by a failing sliding door lock actuator is entitled to submit a Claim for reimbursement to www.fcarecallreimbursement.com.

Please visit www.fcarecallreimbursement.com to submit a Claim for reimbursement of the amount paid for a Qualifying Repair. The Claim process is simple and should take most Class Members no longer than a few minutes to complete. 

Please keep a copy of all documentation you submit for your own records.  Claims will be paid according to FCA US’s normal extended warranty payment processes.

Unless you exclude yourself in writing as described in the answer to FAQ 12, you will be treated as part of the Class. That means that if the Settlement is approved, you cannot sue, continue to sue, or be part of any other lawsuit against FCA US or other related entities or individuals (listed in the Settlement Agreement, which you can view at the Documents section of this website about the legal issues in this case. This includes but is not limited to claims of false advertising, deceptive practices, fraud, breach of implied or express warranties, lemon laws, unjust enrichment, strict product liability, and negligence. It also means that all of the Court’s orders will apply to you and legally bind you.

However, nothing in this Settlement will prohibit you from pursuing claims for: (i) death, (ii) personal injury, (iii) damage to property other than to a Class Vehicle, (iv) subrogation, or (v) any and all claims that relate to something other than a Class Vehicle and the alleged Sliding Door Latch Defect here. If you have any questions about the scope of the legal claims you give up by staying in the Class, you may view Section VI of the Settlement Agreement (available at the Documents section of this website) or you can contact Co-Lead Class Counsel identified in FAQ 14 below for free or speak with your own lawyer at your own expense.

If you do not want the benefits or reimbursements provided in this Settlement, and you want to keep the right to sue or continue to sue FCA US or other related entities or individuals on your own about the legal issues in this case, including for any existing claims you may currently have, then you must take steps to get out of the Class. This is called excluding yourself, and is sometimes referred to as opting out of the Class.

To exclude yourself from the Settlement, you must send a letter by U.S. Mail (or an express mail carrier) to the Settlement Administrator at White v. FCA US, c/o Kroll Settlement Administration, PO Box 5324, New York, NY 10150-5324 saying that you want to “opt‑out of” or “be excluded from” the Class Settlement in White, et al. v. FCA US, LLC, No. 4:21-cv-11696-SDK-DRG (E.D. Mich.). Be sure to include (i) your full name and current address, (ii) the model year, approximate date(s) of purchase or lease, and Vehicle Identification Number (“VIN”) of your vehicle (which is located on a placard on the top of the dashboard visible through the driver’s side corner of the windshield), and (iii) clearly state your desire to be excluded from the Settlement and from the Class. You must mail your Request for Exclusion postmarked no later than August 14, 2025, to: White v. FCA US,  c/o Kroll Settlement Administration, PO Box 5324, New York, NY 10150-5324.

You can’t exclude yourself on the phone, on any website, or by email. Please keep a copy of any exclusion (or opting out) letter for your records.

If you ask to be excluded, you cannot receive any benefits under this Settlement, and you cannot object to the Settlement. If you choose to be excluded or opt out, you will be excluded for all claims you have that are included in the Settlement. You will not be legally bound by anything that happens in this lawsuit. Depending on the laws in your state, you may be able to sue (or continue to sue) FCA US or other related entities or individuals in the future about the legal issues in this case.

No. Unless you exclude yourself (opting out), you give up the right to sue FCA US and other related entities or individuals for the claims that this Settlement resolves. For a complete description of the claims that this Settlement resolves, please see Section VI of the Settlement Agreement, available at the Documents section of this website.

If you have a pending lawsuit against FCA US or related entities, speak to your lawyer in that lawsuit immediately. You must exclude yourself from this Class to continue your own lawsuit if it concerns the same legal issues related to the Class Vehicles and the alleged Defect in this case, even if it involves other causes of action, including but not limited to, false advertising, deceptive practices, fraud, breach of implied or express warranties, lemon laws, unjust enrichment, strict product liability, and negligence. Remember, the exclusion deadline is August 14, 2025.

If you are a Class Member and you do nothing, you will remain a Class Member and all of the Court’s orders will apply to you, you will be eligible for the Settlement benefits described above as long as you satisfy the conditions for receiving each benefit, and you will not be able to sue FCA US over the issues in this lawsuit.

No. If you exclude yourself, you cannot ask for any reimbursement and the Warranty Extension will not apply to your vehicle. But you may sue, continue to sue, or be part of a different lawsuit against FCA US and other Releases or individuals for the claims that this Settlement resolves.

The Court has appointed The Miller Law Firm P.C., Beasley Allen, Crow, Methvin, Portis & Miles, P.C., Dicello Levitt LLP, and McCune Law Group, APC as Co-Lead Class Counsel to represent you and other Class Members. 

PLEASE DO NOT SEND CLAIM FORMS TO THE ABOVE ATTORNEYS.

At a later date, Co-Lead Class Counsel will ask the Court for Attorneys’ Fees and Expenses, and a Service Award to the named Class Representative. It will be up to the Court to decide whether FCA US will be ordered to pay any of those fees, expenses, and Service Award. The Court may award less than the amounts requested by Co-Lead Class Counsel. FCA US will separately pay the fees and expenses and Service Award that the Court awards. These amounts will not come out of the funds for reimbursements to Class Members. Co-Lead Class Counsel will not seek more than $1,750,000 in Attorneys’ Fees and Expenses or a Service Award of more than $3,000 for the named Class Representative. Co-Lead Class Counsel will file their motion for attorneys’ fees and expenses by June 15, 2025. You may continue to check on the progress of Co-Lead Class Counsel’s request for Attorneys’ Fees and Expense and the Service Award by visiting this Settlement Website.

FCA US will also separately pay the costs to administer the Settlement. The payment of Settlement Administration Expenses will not come out of the fund for payments to Class Members.

Any Class Member who has not successfully excluded themselves from the Class may object to the approval of the Settlement, to any aspect of the Settlement or the Settlement Agreement, to the application for Attorneys’ Fees and Expenses, and/or to the application for Service Awards to the named Class Representative. To object, you must properly file any objection in the Action with the Clerk of Court of the United States District Court for the Eastern District of Michigan on or before July 15, 2025 and must mail or hand-deliver a copy of the objection to Co-Lead Class Counsel and Counsel for FCA US at the addresses set forth below by that same date.

To be timely, objections that are mailed must be postmarked by July 15, 2025 and objections that are hand-delivered must be received by the Court, Co-Lead Class Counsel, and counsel for FCA US by July 15, 2025.

Your objection letter must include:

1. the name and title of the lawsuit, Lisa White et al. v. FCA US, LLC, No. 4:21-cv-11696-SDK-DRG (E.D. Mich.);
2. your full name, address, and telephone number;
3. the model year and VIN of your Class Vehicle;
4. a detailed written statement of each objection being made, including all factual and legal grounds for the position;
5. copies of any documents your wish to submit in support;
6. the name and address of the attorney(s), if any, who is representing you in making the objection or who may be entitled to compensation in connection with the objection; 
7. a statement of whether you or your lawyer will ask to appear at the Final Approval Hearing to talk about your objections;
8. the identity of all counsel (if any) who will appear on your behalf and a list of all persons who will be called to testify in support of the objection; 
9. your signature, in addition to the signature of any attorney representing you in connection with the objection; 
10. the date of the objection; and 
11. a list of any other objections submitted by your or your counsel, to any class action settlements submitted in any court in the United States in the previous five years. If there are none, you shall affirmatively so state in the written materials provided with the objection. 

Submitting an objection allows Co-Lead Class Counsel or counsel for FCA US to notice your deposition and to seek any documentary evidence or other tangible things that are relevant to your objection. Failure to make yourself available for such a deposition or comply with expedited discovery requests may result in the Court striking your objection or denying you the opportunity to be heard. The Court may require you or your counsel to pay the costs of any such discovery should the Court determine the objection is frivolous or made for improper purpose.

If you do not state your intention to appear in accordance with the applicable deadlines and specifications, or you do not submit an objection in accordance with the applicable deadlines and specifications, you will waive all objections and can be barred from speaking at the Final Approval Hearing.

Objecting is simply telling the Court that you don’t like something about the Settlement. You can object only if you stay in the Class. Excluding yourself is telling the Court that you do not want to be part of the Class and the Settlement. You cannot both exclude yourself and object. If you choose to both exclude yourself and object, it will be treated as if you excluded yourself only. If you exclude yourself, you have no basis to object because the case no longer affects you.

The Court will hold a Final Approval Hearing at 10:00 AM ET on September 16, 2025, at the U.S. District Court for the Eastern District of Michigan, or by virtual video or telephonic conference. At this hearing, the Court will consider whether the Settlement is fair, reasonable, and adequate. If there are objections, the Court will consider them. The Court may listen to people who have asked to speak at the hearing. The Court may also decide how much to pay Co-Lead Class Counsel and whether to approve the Class Representative’s Service Awards. After the hearing, the Court will decide whether to finally approve the Settlement. We do not know how long these decisions will take.

The hearing may be rescheduled without further notice to you, and may be conducted remotely, so it is recommended you periodically check this Settlement Website for updated information.

No. Co-Lead Class Counsel will answer any questions the Court may have. But you are welcome to come at your own expense. If you send an objection, you do not have to come to Court to talk about it. As long as you mailed a valid written objection on time, the Court will consider it. You may also attend or pay your own lawyer to attend, but it’s not necessary. Class Members do not need to appear at the hearing or take any other action to indicate their approval.

You may ask the Court’s permission to speak at the Final Approval Hearing. To do so, you must send a letter saying that it is your “Notice of Intention to Appear in Lisa White et al. v. FCA US, LLC, 4:21-cv-11696-SDK-DRG (E.D. Mich.)” or state in your objections that you intend to appear at the hearing. Be sure to include your name, address, telephone number, the model year and VIN for your Class Vehicle(s), and signature, as well as the identities of any attorneys who will represent you. Your Notice of Intention to Appear must be postmarked no later than July 15, 2025, and be sent to Co-Lead Class Counsel and counsel for FCA US whose addresses were provided above.

If you do nothing, you will remain a Class Member and be entitled to the benefits of the Settlement. But you will never be able to file a lawsuit, continue a lawsuit, or be part of any other lawsuit against FCA US or other Releases or individuals about the legal issues in this case.

The notice summarizes the Settlement. More details are in the Settlement Agreement, which you can view at the Documents section of this website.

Neither FCA US nor Co-Lead Class Counsel nor the Class Representative make any representation regarding the tax effects, if any, of receiving any benefits under this Settlement. Consult your tax adviser for any tax questions you may have.

You can call the Settlement Administrator at (833) 739-0733, write to them at White v. FCA US, c/o Kroll Settlement Administration, PO Box 5324, New York, NY 10150-5324 or visit The Documents page in this website, where you will find information and documents about the Settlement. You may also contact Co-Lead Class Counsel listed in response to FAQ 15.

All papers filed in this Action are also available for review via the Public Access to Court Electronic Resources System (PACER), available online at http://www.pacer.gov.

DO NOT WRITE OR TELEPHONE THE COURT, THE CLERK’S OFFICE, OR FCA US WITH ANY QUESTIONS ABOUT THE NOTICE, THE SETTLEMENT, OR THE SETTLEMENT AGREEMENT.E ADDRESSES YOU MAY NEE
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It is your responsibility to inform the Settlement Administrator of your updated information. You may do so at the address below, by calling (833) 739-0733 or at the Contact section of this settlement website.

White v. FCA US 

c/o Kroll Settlement Administration LLC

P.O. Box 5324

New York, NY 10150-5324